Blue Sparrow Press™

FAQ's & Policies

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Sales Tax

Please note Kansas residents will be charged 8.85% sales tax on orders in addition to regular shipping costs.

Shipping

Orders are mailed USPS First Class & First Class International within 2-4 business days {Monday - Friday} upon receipt of confirmed payment. If there is a delay in processing your order I will contact you. I ship orders to the buyer's address listed with PayPal. Please make sure your address is current with PayPal when you are checking out. If you would like shipping upgrades please contact me.

If you are buying something as a gift please let me know and provide the correct name and address in the note to seller area during PayPal check out. I will happily include a gift card in the parcel.

How will I know when my order has shipped?

You will receive an email from PayPal saying your order has shipped.

How long will it take for my order to reach me?

Generally it takes within 2-5 days after mailing date to receive orders within the continental United Sates and up to 7-14 days for International orders.

What do I do if my item arrives damaged?

Please notify me immediately {within 5 days} if an item arrives damaged due to mishandling in transit. Please be able to describe in detail and provide visual documentation of the damage. Unfortunately, Blue Sparrow Press™ cannot be held responsible for lost or damaged goods.

Do you take wholesale orders?

Thank you, but I am not taking wholesale orders at this time.

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Blue Sparrow Press ™ Copyright © 2014, Heather Smith Jones. All rights reserved. All work is property of Heather Smith Jones as sole proprietor of Blue Sparrow Press™, and may not be copied, duplicated, or published without permission from the artist. Artist maintains all copyright of art after purchase and resale of work is strictly prohibited.